Sample of the ITSG Core Survey Items.
The following 10 items are a sample of the core ITSG items that member companies use in their employee surveys.
|
Category |
Item Wording |
| Customer Satisfaction | “Processes and procedures allow me to effectively meet my customers’ needs.” |
| Empowerment | “I feel encouraged to come up with new and better ways of doing things.” |
| Process Improvement & Quality | “I have the authority to make decisions that improve the quality of my work.” |
| Personal, Professional Development & Growth | “Overall, I feel that my career goals can be met at [company name].” |
| Leadership | “My manager is available to me when I have questions or need help.” |
| Decision Making, Information Flow, Communications | “I can get the information I need to do my job.” |
| Goals & Strategy, Alignment | “I can see a clear link between my work and [company name/the company’s] objectives.” |
| Overall Satisfaction, Retention | “I would recommend [my company/company name] as a [great/excellent] place to work.” |
| Recognition & Reward | “I understand how my performance is evaluated.” |
| Fair Treatment, Diversity, Work/Life | “[My work group] has a climate in which diverse perspectives are valued.” |
The ITSG core items cover the following dimensions:
Customer Satisfaction, Empowerment, Process Improvement & Quality, Team & Work Cooperation, Personal/Professional Development & Growth, Leadership, Change Management, Decision Making, Information Flow, Communication, Goals & Strategy Alignment, Overall Satisfaction, Retention, Recognition & Reward, Fair Treatment, Diversity, and Work/Life.